Al-Areen Palace & Spa
Al-Areen is a luxury resort in Bahrain that features 78 luxuriously appointed villas.
Using EEPS, Management at Al-Areen were able to use end-of-year bonuses to create an incentive for employees to work harder and smarter throughout the year. This resulted in higher employee engagement and improved productivity.
Below are some examples of the challenges they faced before using EEPS and the positive results that have been achieved since adopting the EEPS tool.
- Low volume of guest reviews
- Low online review ratings
- Large admin burden to manage employee reviews
- Difficulty in keeping employee appraisals organised
- Difficulty in performing employee analysis based on manually recorded data
- Management decided to use end-of-year bonuses as a method for motivating employees
- Targets and criteria were set for each employee that would determine if they received their bonus at the end of the year
- The criteria focused on the key issues mentioned in the ‘Challenges’ section
- The EEPS points system was used to track performance on an on-going basis
- This allowed employees and management to correct performance and ensure they stayed on target
- This automated many of the admin tasks previously performed by HR and Management
- At the end of the year, employees who had reached 100% of their points targets were given 100% of their bonus. Employees who reached 50% of targets were given 50% of their bonus, and so on…
- The left-over bonuses were pooled and shared between star performers who achieved more than 100% of their targets
- Employees pro-actively encouraged guests to leave reviews, knowing that they would earn points if they were mentioned
- Guest review scores immediately increased since employees were motivated to provide excellent service in order to earn their annual bonus
- Employee reviews became much easier to manage since they were automated via the EEPS points system
- The system kept employee performance history organised and easily accessible for HR and Management
- Employee analysis was automated via the EEPS reporting features which gave HR and Management valuable employee performance insights
Lost Paradise Waterpark
The Lost Paradise Of Dilmun is Bahrain’s biggest waterpark and covers an area of approximately 77,000 square metres.
Management at Lost Paradise Waterpark wanted to improve employee engagement and customer feedback. They also needed a custom module to be designed that would allow them to automate their Employee of the Month Process.
Below are some examples of the challenges they faced before using EEPS and the positive results that have been achieved since adopting the EEPS tool.
- Low productivity amongst employees
- Employees were not engaged and enthusiastic at work
- Attendance at training was low
- Guest feedback was not being received regularly
- Manual Employee of the Month process was difficult to manage
- EEPS assisted Management in creating criteria that focused on their key issues mentioned in the ‘Challenges’ section
- The EEPS points system was used to track performance on an on-going basis
- A custom module was designed that automated the Employee of the Month process
- The custom module selected candidates for Employee of the Month based on the number of points achieved in the month
- Teams could then use a voting mechanism in the tool to select their prefered candidate
- The Employee of the Month process became much easier to manage since it was automated via the EEPS system
- There was a dramatic increase in attendance at training, which resulted in better employee skills
- Employees pro-actively encouraged guests to leave reviews, since this gave them more chance of getting the Employee of the Month award
- Lost Paradise saw an immediate increase in guest feedback
- Employees became more engaged and productive which motivated the teams to produce a higher quality of work
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